Service Process

Service Process

When you required repair service with Cummins DKSH (Thailand), either in the form of sending your engine and power generator to our workshop (In-shop Service) or request for On-site Service we have a clear service process, and it is our process manual for all of us to work. Our service team will work with you every step to ensure you would receive complete service, meets Cummins standards and most importantly allows you to plan for a business downtime with a transparent service quotation for you.

In-Shop Service Process

Receive customer enquiries
Diagnose the equipment
Develop Quote / Repair Plan
Communicate Quote
Carry Out the repair
Invoicing
Final customer communications

On-site Service Process

For more information, consultation, request for a quote about our maintenance services, please summit the form below.

Receive customer enquiries
Staging the repair
Diagnose the equipment
Develop Quote / Repair Plan
Communicate Quote
Carry Out the repair
Invoicing
Final customer communications

Contact to inquire or ask for more advice about Aftermarket Service please call +662-301-7500 or click the button below

Example Programs and FAQs

Service FAQs

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Service FAQs

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Service FAQs

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Service FAQs

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Service FAQs

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Service FAQs

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Service FAQs

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Cummins Product Registration

Register Cummins products to get up to date information on your repairs, Products details
technical support and much more

ONE STOP FOR CUMMINS SOLUTION IN THAILAND

we provide full solutions for every need, from Goods: Diesel Engines for all applications, Power Generators covered variety of business type to aftermarket services: components, parts, consumables, repairing, PM, or annual overhaul. We are certified for global standards for our workshop, engineers, and technicians by Cummins. We have our sales team support nationwide plus every need in Laos and Cambodia. We are your power solutions partner that your business can rely on

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